Refund policy


👋 Our Friendly, No-Hassle Refund Policy

 

We want you to be completely happy with your new purchase! If you're not satisfied for any reason, we've made our refund process simple and straightforward.

 

Eligibility and Time frame

 

You have 30 days from the date your order was delivered to initiate a return or exchange.

To be eligible for a refund, your item must be unused, unwashed, and in the same condition that you received it. It must also be returned in its original packaging with all tags attached.

 

Simple Steps to Request a Refund

 

  1. Contact Us: Please email [Your Email Address, e.g., support@yourcompany.com] with your order number and a brief reason for the return. This helps us quickly process your request.

  2. Wait for Instructions: We will reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and the exact shipping address for your return.

  3. Ship It Back: Securely package the item. You are responsible for the return shipping costs. We highly recommend using a trackable shipping service, as we can't guarantee we will receive your returned item without tracking.

 

What Happens Next

 

Once your return is received and inspected (usually within 3-5 business days of arrival), we will send you an email notification confirming the status of your refund.

  • Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card or other), typically within 5–10 business days, depending on your bank.

 

Exchanges

 

If you need to exchange an item (e.g., for a different size or color), the fastest way is to follow the return process above and place a new order for the item you prefer. We'll process your refund for the original item as soon as we receive it.

 

Important Notes

 

  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us immediately so we can quickly arrange a replacement and cover all necessary shipping costs.

  • Sale Items: Only regularly priced items may be refunded; unfortunately, items marked as final sale cannot be refunded.

We're here to help! If you have any questions, please reach out to us at GettingOldisfortheBirds@gmail.com